Refunds

Season pass

If HQ Pro is not for you, email us within 14 days of purchase and we will refund you in full, no questions asked. This is your statutory right under UK consumer law and we are not going to make you argue for it.

After 14 days we will consider a partial refund for the remainder of the season if something has gone materially wrong on our side — for example an extended outage across a gameweek deadline.

Monthly subscription

Cancel any time and you keep access until the end of the period you have paid for. We do not refund part-months, and we do not bill you again after you cancel.

Annual subscription

Same 14-day right as the season pass: email us within 14 days of the charge and we will refund you in full.

After that, cancel any time and you keep access until the end of the year you have paid for — we will not bill you again. We do not refund the unused part of a year that is already underway, for the same reason we do not refund part-months.

Your renewal date is on your account page, and Stripe emails you a receipt every time we charge you. If a renewal ever surprises you, tell us and we will sort it out.

What we will not refund

A bad gameweek. Our projections being wrong. Your captain blanking. We publish our accuracy record precisely so you can judge before you buy whether our numbers are worth paying for — and it is there, in public, including the weeks we got it wrong.

How to ask

Email us from the address on your account. Refunds go through Stripe and typically take 5 to 10 working days to appear.